A confirmed meeting plan
The confirmation records the flight, terminal, meeting point, time and contact method.
PVG · Official meet and assist
A clear handover and personal guidance through the airport.
A named meeting plan is paired with personal guidance through the eligible arrival or departure sequence. The exact handover and steps depend on direction, terminal and live operating conditions.
Short answer
For an arrival, the representative follows the confirmed post-flight meeting procedure and guides the party through eligible arrival steps. For a departure, the representative meets the party at the confirmed place and time, then guides it towards check-in and the gate.
The service in three parts
A plan, a representative and an eligible route.
Personal airport guidance
The representative explains each next step and moves with the party through the confirmed route.
Eligible priority procedures
Available Fast Track channels are used where the airport or authority permits them at that time.
Service boundary
What meet-and-assist cannot replace.
Travel permission remains with the authorities. The service cannot issue visas, exemptions or entry decisions.
Passengers remain responsible for valid documents and compliance with airline and government instructions.
Airline deadlines still apply. Fast Track cannot guarantee a completion time, boarding or a connection.
Extras are not assumed. Lounge, porter or transport services apply only when stated in writing.
Meet-and-assist questions
Before you choose a direction.
Will somebody hold my name?
The identification method follows the confirmed meeting procedure. Use the written instructions for your flight and terminal.
Is Fast Track included?
Eligible priority procedures are used where available, always subject to airport and authority operations.
Does it include a lounge?
Not in the standard service. Lounge access applies only when it appears in the written confirmation.