PVG · PASSENGER SERVICES
Find the airport service you need, where to look for it and who should confirm the final details before your journey.
AT THE AIRPORT
Service location and access can vary by terminal and passenger zone. Follow current signs and ask an information desk when you arrive.
Use airport information desks for directions. For missing checked baggage, report it to the airline before leaving arrivals; for items lost in the terminal, follow Shanghai Pudong Airport Lost & Found procedures.
Information desks · arrival hallsShanghai Pudong Airport states that doctors, nurses and emergency transfer support operate around the clock. Pharmacies and medical facilities are listed across the terminals.
Medical support · 24/7Passenger Wi-Fi and telecom services may vary by terminal and operating area. Avoid sensitive transactions on public networks and confirm current mobile offers at authorised counters.
Passenger areas · availability variesAirport lounges provide seating, food, Wi-Fi and flight displays. Access depends on airline class, eligible cards, guest rules or paid admission.
Confirm eligibility before travelKids’ corners and accessible facilities are listed at Shanghai Pudong Airport. Request wheelchair or airline assistance in advance so the airport handover can be coordinated.
Arrange assistance earlyBaggage-wrapping machines are available inside departure check-in areas. Airline rules determine allowances, special items and delayed-bag handling.
Check airline rules firstWHO CAN HELP
Airline, airport and authority responsibilities overlap, but they are not interchangeable.
Check-in times, baggage allowances, wheelchair requests, delays, rebooking and the final terminal or gate.
Directions, facilities, terminal services, airport Lost & Found and help reaching the correct operating desk.
Immigration, customs, police and security decisions remain with the responsible authority. Fast Track cannot replace them.