BEFORE THE AIRPORT
Before travelling
- Confirm your flight and terminal with the airline.
- Check passport, visa and health requirements.
- Review baggage and restricted-item rules.
- Allow time for Shanghai traffic and airline check-in.
PVG · PASSENGER GUIDE
Prepare before leaving home.
One clear passenger guide for documents, baggage, arrivals, departures, connections and everyday airport services at Shanghai.
ON ARRIVAL
At Shanghai Pudong Airport
- Follow passport-control signs before baggage reclaim.
- Check the belt on the live display.
- Declare goods when required.
- Use signed pickup points and authorised services.
CONNECTIONS
For a transfer
- Confirm whether baggage is checked through.
- Follow the operating airline’s transfer instructions.
- Check whether your connection changes terminal.
- Allow time for security and border formalities.
PUDONG AIRPORT GUIDES
Answers for each journey.
Start with the guide closest to your trip, then confirm live operational information with your airline and the airport displays.
QUICK ANSWERS
Passenger guide FAQ.
How do I confirm my terminal?
Search the exact operating flight and confirm the terminal in your airline message or app. Shanghai Pudong Airport has three passenger terminals and assignments can change.
Who handles delayed checked baggage?
Report a delayed or missing checked bag to the operating airline or its ground handler before leaving the arrivals area. Airport Lost & Found covers items lost in the terminal.
Can Fast Track replace immigration or customs?
No. Fast Track can provide guided priority assistance where available, but security, airline, immigration and customs decisions remain with the responsible authority.
Where can I find medical help?
Shanghai Pudong Airport lists medical facilities and pharmacies across the terminals and states that doctors, nurses and emergency transfer support operate 24/7.
Where do public buses leave from?
The official airport guide states that city and regional buses depart from the bus station in the parking area in front of Terminal 1.